Refund Policy

1. Overview

We want you to be confident in your LightFactory subscription. This Refund Policy explains our 14-day refund guarantee and how to request a refund. It applies to the $49/month subscription and should be read alongside our Terms & Conditions.

2. 14-Day Refund Guarantee

If for any reason you are not satisfied with LightFactory, you may request a full refund within 14 days of your payment. We will refund 100% of your purchase.

3. How to Request a Refund

To request a refund, email us at adam.haeger@sweetconsulting.no from the address associated with your account within the 14-day period. We will confirm receipt and process your refund promptly.

4. Processing Time

Refunds are processed by Paddle, our payment provider and Merchant of Record, and issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. We will notify you by email once your refund has been processed.

5. Contact Information

If you have questions about this Refund Policy, please reach out to us at adam.haeger@sweetconsulting.no.